Contact Us:

Call: 1800 103 6121
Email: help@ustraa.com

Refund and Replacement

We hope you don't have to look into this section too often because we want you to love all products that you buy from us. All Return & Replacements case are considered within 7 days after date of delivery (Exception - Cases of receipt of damaged products need to be reported within 48 hours).

In case you are not completely satisfied with your purchase, please drop us a mail at help@ustraa.com or call us on 1800 419 8407/ 1800 103 6121 with the subject line 'Return & Replacements: ' and we will get back to you.

All Return & Replacements case are considered within 7 days after date of delivery (Exception - Cases of receipt of damaged products need to be reported within 48 hours).

Following are the various cases for Return, Replacement & Cancellations our expert team in white lab coats has identified:

Cancellations:

In case you wish to cancel your order, please write to us at help@ustraa.com or call us on 1800 419 8407/ 1800 103 6121 and our customer care team will assist you in cancelling your order.

Cancellation before shipment:

If your order has not been shipped yet (you would have received a dispatch SMS if your order has been shipped), our team will cancel the order and process a refund if your order was pre-paid. Refund will be processed with 72 hours and you will receive the amount paid through the same payment method used to pay for the order.

Cancellation after shipment:

If your order has been shipped, the courier company may still attempt delivery of the order. Please do not accept delivery of the order. Once we receive the product back at our warehouse, we will cancel the order and process a refund if your order was pre-paid. Refund will be processed with 72 hours and you will receive the amount paid through the same payment method used to pay for the order.

 

You received the wrong item!

Drop us a mail at help@ustraa.com
and attach a photo of the wrong product you have received or call us at 1800 419 8407/ 1800 103 6121. We will get the wrong item picked up and send you the replacement immediately.

 

You opened the parcel and found the item missing!

Drop us a mail at help@ustraa.com detailing the missing item from order
We will dispatch the missing product to you asap.

 

You opened the parcel and lo and behold! the item is damaged

Drop us a mail at help@ustraa.com and attach a photo of the damaged item or call us at 1800 419 8407/ 1800 103 6121 within 48 hours of receipt of the product (There is a time constraint since we have to report such cases to our courier partners within 48 hours).
We will dispatch a fresh product to you asap or refund you your amount, as per your wish. In case of a refund request, please allow 72 hours in case of Pre-paid and 3-5 days in case of COD orders for the refund to be processed.

 

You feel there is a quality issue with your product.

Drop us a mail at help@ustraa.com and attach a photo of the received product or call us at 1800 419 8407/ 1800 103 6121
We will investigate the issue, pick up the delivered product and send you the replacement or refund your amount, as per your wish. In case of a refund request, please allow 72 hours in case of Pre-paid and 3-5 days in case of COD orders for the refund to be processed.

 

** Important Note (Refunds):

- Shipping Charges paid by the customer will not be refunded.

- In case of request of refund for an order with a fragrance product(Cologne, EDP, Body Mist or After Shave Lotion), a fragrance handling charge of Rs.99 shall be deducted. This would be in addition to shipping charges on the order (if any).

 

Any other concerns.

If you feel your concern has not been covered above, please drop us a mail at help@ustraa.com  or call us on 1800 419 8407/ 1800 103 6121 and we will help you resolve the issue.

Ustraa is a range of grooming products, for men. Helping our Bros look their best since 2015.

Order Related Enquiries:

Email: help@ustraa.com

Call: 1800 103 6121 | 1800 419 8407

Trade Related Enquiries:

saurabh@happilyunmarried.com

Happily Unmarried is India's coolest youth lifestyle brand. We are irreverent, desi, fun and forever young.

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