Openings for the position of CRM Executive

About The Role:

Ustraa is looking for bright young people to join our customer care team. The job would involve handling customers concerns over E-mail, chat & phone. E-commerce experience would be appreciative.

If you have good communication skills, patience personality, proactive problem-solving attitude, enjoy working in team and keen to make the Indian men look good, then do get in touch with us. We offer a great work environment and opportunities for personal growth.

Who Can Apply?

  • 1-2 years’ experience in customer relationship
  • Excellent knowledge of writing mails and call handling
  • Excellent communication skill to handle customer grievances smoothly
  • Experience in E-commerce will be appreciated
  • Ability to work in dynamic work environment

Key Responsibilities:

  • Handling outbound and inbound calls
  • Providing on time support and communication to customer within TAT
  • Handling customer query after delivery of order & Helping them with status of their orders/returns
  • Monitoring customer complaints & managing customer retention and satisfaction
  • Understanding customer concern and to help them solving their query with their satisfaction
  • Communicating with customers through various channels, mails, chat, calls, social media
  • Ensuring seamless communication with team to keep high moral and low chances of mistake
  • Efficiently managing returns of customers to win their loyalty with satisfaction


Interested? Send us your resume on


Ustraa is a range of grooming products, for men. Helping our Bros look their best since 2015.

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