Openings for the position of CRM Executive

About The Role:

Ustraa is looking for bright young people to join our customer care team. The job would involve handling customers concerns over E-mail, chat & phone. E-commerce experience would be appreciative.

If you have good communication skills, patience personality, proactive problem-solving attitude, enjoy working in team and keen to make the Indian men look good, then do get in touch with us. We offer a great work environment and opportunities for personal growth.

Who Can Apply?

1-2 years’ experience in customer relationship
Excellent knowledge of writing mails and call handling
Excellent communication skill to handle customer grievances smoothly
Experience in E-commerce will be appreciated
Ability to work in dynamic work environment

Key Responsibilities:

Handling outbound and inbound calls
Providing on time support and communication to customer within TAT
Handling customer query after delivery of order & Helping them with status of their orders/returns
Monitoring customer complaints & managing customer retention and satisfaction
Understanding customer concern and to help them solving their query with their satisfaction
Communicating with customers through various channels, mails, chat, calls, social media
Ensuring seamless communication with team to keep high moral and low chances of mistake
Efficiently managing returns of customers to win their loyalty with satisfaction